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Frequently Asked Questions
Where is Mantle Furniture made?
Our family has been handcrafting furniture in Maiden, NC for over 60 years. As one of the few remaining family-owned workshops in Catawba County, we take great pride in making furniture the right way, as well as creating jobs and opportunities for our local community.
How does Mantle Furniture source materials?
At Mantle, we source materials locally and sustainably as much as possible. From sawmills to fabric suppliers, the Carolina Piedmont is home to a legacy of furniture makers and collaborators. We’re proud to be part of this important economy, providing jobs and support to our neighbors and friends for many years to come.
I have my own material that I’d like to use. Does Mantle allow that?
We do offer customized pieces using COM/COL Material. If you are interested in customizing a piece of furniture using your own material or in a custom size, please contact us at 833-622-1848 or email@example.com.
Can I order sample swatches before placing my order?
Yes! We offer up to five complimentary swatches of your choice. Visit our swatches page to explore colors and fabrics.
Can I buy Mantle products in-store?
Mantle products are available online only. Our goal is to provide high quality, customizable furniture to our customers at a reasonable price. Offering our products online eliminates the markup of a retail or showroom space.
Do you collect sales tax?
Yes. We will collect sales tax based on the laws and regulations of the state where your piece is being shipped.
When will I be charged for my order?
Your card will be charged in full at the time your order is placed. In special circumstances, you are able to split your payment. If you are in need of assistance in splitting your payment, please contact Mantle customer service.
Do you offer financing?
Yes! We are partnering with Affirm to offer financing to our customers. This option is available at checkout.
Can I make changes after I place my order?
You are able to make changes to your order within 3 days of placing the order. If you need to make changes, please contact us directly at firstname.lastname@example.org
Can I upgrade my cushion package?
Yes! Please contact email@example.com for additional information.
Are your cushions Certipur Certified?
Yes! All of Mantle's cushions are Certipur Certified.
Am I able to customize my order?
We are able to customize the pieces in any of our current lines, with the exception of our Tavern Tables. Please contact firstname.lastname@example.org with customization inquires.
If I order a piece, can I cancel my order?
For custom pieces, we allow cancellations within 5 business days of placing your order. To cancel, please select “cancel order” in your confirmation email.
For Ready to Ship furniture, we allow cancellations within 24 hours of placing your order.
How long will it take to receive my order?
Our furniture is custom-made, and to ensure the highest quality of materials and construction, we don’t cut any corners in the process. Because of that dedication to craftsmanship and detail, our pieces are typically ready to ship within 4-6 weeks after we receive your order. If you have questions about the status of your order, please call 833-622-1848 to speak with a member of our team.
How does my furniture ship?
For all of our sectionals, sofas, chairs, tables, and ottomans, we’ve partnered with a specialty white glove shipping provider that will not only deliver the product directly to your door, but also place your furniture into the room of your choice. Due to an increase in shipping costs nationwide, there is a $149 fee for white glove shipping for sofas and single items such as chairs, tables, etc. For sectional pieces and orders with multiple items there is a $249 white glove delivery fee. For special situations like walk up apartments or rooms higher than two flights of stairs, additional charges may apply. Please reach out to email@example.com if you have a unique delivery situation or question.
For smaller accent pieces like floor cushions, we work with traditional shipping providers.
How can I prepare for the delivery of my piece?
Use our Measuring Guide to map out a delivery route and ensure that your new furniture will fit through doorways, up staircases, and more.
If our white glove partners are unable to complete the delivery due to obstacles in your home or apartment building, you will lose the original shipping cost paid, as well as 20% of the cost of your order to help offset the cost of return shipping.
What should I expect with white glove delivery service?
On the day of your delivery our white glove shipping partners will call 30 minutes before they arrive. Upon arrival they will bring the furniture into your home, to the room of your choosing, unwrap the pieces, connect sectional pieces if needed, place the piece where you would like it in the room, and then remove the debris.
Where do you ship?
We currently ship to the lower 48 states.
Can I request a specific shipping date?
All orders ship from our workshop as soon as they are completed. We’ll contact you when your piece ships, and if it’s traveling to you via our white-glove delivery partners, expect to be contacted to schedule a delivery window that works for you. If you have any questions, please reach out to us at firstname.lastname@example.org.
What happens if I need to change my delivery address?
If you need to change your address, please contact Mantle customer service as soon as possible. If your address needs to be updated after your order ships, you will be responsible for all shipping fees associated with updating the address.
What happens if I miss my scheduled delivery?
If you are not home to accept delivery during your scheduled delivery window causing the order to need to be redelivered, you will be responsible for all redelivery fees.
Will the delivery company take away my old furniture?
No. Our white glove partners are only able to deliver your new piece. Please make sure your space is ready to receive your new piece when it arrives.
What if my piece is damaged or something is wrong with or missing from my shipment?
We stand by our quality. If your piece is damaged or missing, please reach out to us at email@example.com within 24 hours of delivery or expected delivery so that we can make it right.
It's important to note that bench seat cushions, found on products like the the River Bench and Jasper Sofa/Sectional, can develop comfort wrinkles over time.
What if I want to return my piece?
We offer fully refunded returns within 7 days of your furniture being delivered. If items are returned within 30 days, you will be responsible for both the return shipping cost and a 10% restocking fee. To read our full return policy, please click here.
How can I properly maintain my new furniture?
- Rotate and fluff cushions and backs on a regular basis.
- Brush or vacuum upholstered items to extend the life of the fabric.
- Spot clean spills quickly.
How do I clean my furniture?
- All of our fabrics and leathers are high-performance and hand-selected to resist stains and clean easily. Nearly all of our fabrics are cleanable with soap and water, and the majority are also able to withstand day-to-day living with children and pets. Our heavyweight bouclé and heavyweight classic chevron are even bleach-cleanable, so you can have luxurious textures that hold up to real life.
- Cleaning Codes:
- W: Cleanable with soap and water
- WS: Cleanable with soap and water OR solvent-based cleaners
- S: Cleanable with solvent-based cleaners
- Stain-protected leather: Use a soft white cloth dampened with distilled water to gently clean leather pieces
How does your Trade Program work?
- We offer special pricing to Interior Designers and Industry Professionals. To become part of the program, simply create and account by providing your information and the appropriate documentation, and our team will follow up with you to confirm your approval.
What documents do I need to be approved for the program?
- Mantle requires a valid Resale Certificate and your state's applicable tax exemption form, which allows us to void sales tax on furniture that you order. For example, In North Carolina, this document is E-595E form.
- Each Trade Member account must be re-verified on an annual basis
Stories & Inspiration
Go behind-the scenes at Mantle and get insider news on the latest pieces.